Introduction to the airside environment and airport ramp services
Aircraft characteristics and turnaround plan
Aircraft Ground handling
Cleaning, catering and other services
Ground service equipment
Standard operating procedures
Ramp security awareness
Future developments in the sector of ramp services
What do you learn?
IATA Airport Handling Manual and IATA Ground Operations Manual standards.
The ground operations working environment.
Standard ramp operations terminology.
The departments of an airport and how they work together.
Basic safety and security for efficient operations.
Procedures for key aircraft ground servicing tasks.